Customer Agreement & Policies

Quotes are based on visible conditions at the time of estimate.

• Overgrowth, hidden debris, or access issues can change the work required.
• If pricing needs to change, we’ll get approval before continuing.

Service days may shift due to weather, equipment issues, or route optimization.

• We aim for consistent weekly timing when possible.
• We’ll communicate meaningful delays or reschedules.

Please ensure we can access the service areas on the scheduled day.

• Gates unlocked
• Pets secured
• Hazards removed (toys, hoses, wires, etc.)
• If access is blocked, a trip charge or reschedule fee may apply.

Landscaping work can involve hidden obstacles.

• Examples: rocks, sprinkler heads, edging wire, buried debris.
• We’re not responsible for damage caused by hidden or unmarked items.
• Please mark or identify known hazards before service.

Payment is due at the time of service unless otherwise agreed in writing.

• Past-due balances may pause future scheduling.